Frequently Asked Questions at Mid Wales Bouncy Castles & Soft Play Hire LTD
Bouncy Castle Features and Safety
Q: Do all your bouncy castles have roofs? A: Yes, most of our units come with shower covers for limited weather protection. Our dome-style units offer enhanced protection in rainy conditions.
Q: Is continuous power supply required for the bouncy castles? A: Absolutely. A standard 13amp socket within 50m of the setup location is necessary. We can provide a 50m extension lead with every hire as required.
Q: Can the bouncy castle be set up on surfaces other than grass? A: For outdoor setups, we require a flat, level grass surface to ensure safety and stability.
Booking and Payment Queries
Q: What happens if it rains on the day of my booking? A: In case of severe weather, our team will contact you on the morning of your booking to discuss options. For safety, we may cancel due to extreme conditions, offering a full waiver of charges and an option to reschedule.
Q: What are your insurance coverage details? A: Our inflatables are insured for up to £5 million. This covers equipment faults but not accidents due to misuse or lack of supervision. We advise customers to follow our terms & conditions for safe usage.
Q: What are the payment options for booking a bouncy castle? A: Payments can be made via card, BACS, or cash on collection/delivery, or through our website at the time of booking.
Q: When and how is delivery arranged? A: Delivery times are pre-arranged during booking. We ensure timely delivery and setup of your chosen unit.
Additional Services and Costs
Q: Do you charge for delivery? A: Delivery charges are based on postcode. Please refer to the booking section on our website for specific charges.
Q: Can you provide supervision with the unit? A: Yes, we offer manned units for an additional fee, which includes supervision, setup, and cleanup. Contact us for a quote!
Q: How much does it cost to operate a bouncy castle all day? A: Our bouncy castles use a 750w motor, costing approximately 10p per hour to run.
Indoor Use and Special Requirements
Q: Can I use the inflatable indoors? A: Yes, all our inflatables are suitable for indoor use, provided there is sufficient space and ceiling height. Please ensure a 2ft clearance around the unit.
Q: What if I don't have an electrical supply for the bouncy castle? A: We can provide generators for locations without an electrical supply. For normal units, a 3kva generator is recommended, and for dome-style units, a 5kva generator is advisable.
Cancellation and Hire Duration
Q: What is your cancellation policy? A: We understand plans can change. Please contact us as soon as possible to cancel. We offer a full waiver for cancellations made more than 24 hours before the booking.
Q: How long can I hire a bouncy castle for? A: Our standard hire period is 8 hours. The same rate applies for shorter durations as we cannot rebook the unit for that day.
Q: Is it possible to set up a bouncy castle on concrete or tarmac? A: Currently, we do not offer setups on hard surfaces like concrete or tarmac due to safety regulations and the complexities involved.
For more information on our services or to address any further queries, please visit our Contact Us page or refer to ourT & Cs.